Practice makes perfect for North America’s leading brands
e-roleplay helps corporations hone the customer experience by strengthening the communication skills of your managers and front-line employees.
Whether it’s practicing pivotal conversations with senior financial advisers, new product dialogues with sales teams, or simple account issues with customer service, our unique methodology of experiential, deliberate practice generates impressive results for a list of top-tier clients; Allstate Insurance, Bank of America, Bank of Montreal Citibank, Chrysler, GE, and TD Canada Trust.
A recent article by the Harvard Business Review reported that increasing customer retention rates by 5% increases profits by 25 to 95%!