The roleplayers were amazing: they were my client exactly. In fact, I forgot it was a roleplay and almost hung up after the first call. This is the most realistic training I've ever experienced. —Ahmed, Financial Services Representative
Who We Are

We are a dedicated team of professionals that help you convert learning content into realistic one-on-one practice conversations, creating well-honed skills for practical business success. We offer our services in several languages, across every time zone and for every level of your organization. Our team continues to grow, below are some of the players.

 

Meet The Team
Cam
Anderson
Co-President
Cam is the Co-President of e-roleplay Inc. and the Co-Founder of Anderson Sabourin Consulting Inc (ASCI). He is dedicated to identifying and improving his client's Return on Investment on training through sustainment and reinforcement. He focuses on telephone and live roleplay solutions along with comprehensive training programs in sales, coaching, customer service and leadership.
Randy
Sabourin
Co-President
Randy is the Co-President of e-roleplay Inc. and the Co-Founder of Anderson Sabourin Consulting Inc (ASCI). He assists organizations in sustaining their learning and development investments through a combination of practice and behavioral awareness. His focus is on how individuals and teams perform under pressure.
Amy
Sellors
Vice President Client Experience
Amy Sellors has been with e-roleplay since it began in 2000. Now the VP of Client Experience, Amy is passionate about effective communication and meaningful coaching. Outside of e-roleplay, she has worked as a professional actor and singer for over 20 years.
Avtar
Jagpal
Vice President of Learning and Operations
Avtar joins e-roleplay as the Vice President of Learning and Operations, sharing his experience in team leadership, talent management, and learning & development. As a member of the Canadian Society of Training and Development, he has also obtained his designation as a Certified Training Practitioner. His focus is to lead, manage projects, and to strategically develop new business and processes for e-roleplay.
Brenda
Li
Operations and Logistics Manager
Brenda heads our Client Operations and has experience in investment management and marketing. Brenda lived in Taipei, Taiwan for 2 years working as an ESL teacher and learning coordinator. She has been a part of e-Roleplay since 2013.
Jason
Mitchell
Project and Learning Manager
Jason joined e-roleplay in 2004 and is currently the Project and Learning Manager, as well as an active roleplayer, coach, trainer and course writer. He also worked for many years as a live theatre actor, with a particular focus on Shakespeare.
Bob
Dodds
e-roleplay Coach
Bob has been part of the e-roleplay team since 2002 as a roleplayer, coach, learning designer and facilitator. He also has an on-going 30-year career as an actor in theatre, film and television.
Rebecca
Golden
e-roleplay Coach
Rebecca is a roleplayer, coach, course writer and orientation leader at e-roleplay. She brings a 20-year history in counselling, facilitation and teaching effective communication skills. Rebecca is an avid cyclist, cat lover and actor.
Laura
Kyswaty
e-roleplay Coach
Laura Kyswaty has been with e-roleplay since 2000 and works as a course writer, trainer and coach. She achieved her BFA at York University and also graduated from the Second City Conservatory Program. Laura moonlights at international film festivals, including TIFF and Sundance.
Sarah
Neville
e-roleplay Coach
Sarah joined e-roleplay in 2001, and is a roleplayer, coach, facilitator and learning designer. She merges expertise in workplace communication with knowledge of organizational change, diversity and equity principles and holds a master’s degree in Adult Education. She’s passionate about experiential learning that empowers individuals to communicate with authenticity and confidence.
Julie
Reitzel
e-roleplay Coach
Julie Reitzel has been with e-roleplay since it began in 2000, and currently works as a course writer and trainer. Her background in improvisational theatre (Commedia dell'Arte) has provided her with a solid foundation for the work she now does designing training solutions which focus on the communication skills necessary for success in business.
Aviva
Armour-Ostroff
e-roleplay Coach
Aviva has been with e-roleplay since 2004 as a roleplayer. She has been named one of Toronto’s Top Ten Theatre Artists and Best Producer of Works in Progress by NOW Magazine. She is also the founder and Artistic Director of The Lab Cab Festival.
Caroline
Azar
e-roleplay Coach
Caroline has been with e-roleplay since it began in 2000. Having worked for many corporate training outfits, Caroline believes that e-roleplay is the hallmark of experiential training. She has designations in HR and Adult Learning, and teaches performance and playwriting.
Françoise
Balthazar
e-roleplay Coach
Françoise is an Honours graduate from Ryerson Theatre School and has performed many theatre, film and television roles. She has been a bilingual roleplayer at e-roleplay for over a decade and is proud to be able to provide meaningful experiential coaching to participants.
Fiona
Carver
e-roleplay Coach
Fiona Carver has been working with e-roleplay since its launch. She's passionate about helping people develop their skills and feels blessed to do so with such a reputable company. Fiona has also worked as an actor and is a real estate agent.
Carmen
Charette
e-roleplay Coach
Carmen has worked with e-roleplay as a bilingual roleplayer since 2000. She believes that roleplaying provides participants with a fun and effective method to help them hone their skills. Carmen also shoots and edits videos.
Elva Mai
Hoover
e-roleplay Coach
Elva Mai has worked with e-roleplay since 2001. She is an actor, a voice specialist, a workshop leader and course designer, an E.S.L. instructor with a specialty in pronunciation, and a corporate trainer.
Marcia
Johnson
e-roleplay Coach
Marcia Johnson was hired as a roleplayer in 2000. The flexibility and creativity of the work make it the longest "day job" she has ever had. Outside e-roleplay, Marcia is an actor, playwright and librettist. She also works as an acting coach and playwriting teacher.
Pam
Johnson
e-roleplay Coach
Pam Johnson has been with e-roleplay for 10 years. She also is a certified Life Coach and a yoga instructor. Pam offers a creative approach to helping others live their most meaningful life.
Geoff
Kolomayz
e-roleplay Coach
Geoff has been a member of the e-roleplay team since 2004. Outside of e-roleplay, Geoff continues to pursue an acting career. He also blends his love of acting and coaching in his work as a private acting teacher.
Amélie
Lefebvre
e-roleplay Coach
Amélie has been a bilingual coach, roleplayer and trainer with e-roleplay since 2001. She facilitates better conversations in business relationships by providing effective communication tools. Amélie is also a singer-songwriter.
Carolyne
Maraghi
e-roleplay Coach
Carolyne has been working for e-Roleplay since 2004. She notes that "It's a wonderful environment to work in and it's great to see that the coaching we do matters to our clients." Carolyne is also an actress and has been working in TV, film and theatre for over 15 years.
Elizabeth
McCallum
e-roleplay Coach
Elizabeth has been a coach with e-roleplay since 2004. She is also an actor, costume designer, writer, copyeditor, landlord and entrepreneur.
Jane
Miller
e-roleplay Coach
Jane enjoys her work with e-roleplay, particularly when a participant shares the positive impact her coaching has had on them. When not at e-roleplay, Jane continues her pursuits as an actor, singer and composer.
Melina
Nacos
e-roleplay Coach
Melina has worked at e-roleplay for 10 years as a bilingual trainer, coach and roleplayer. She leverages her adult education training to build trust and credibility with participants. When not coaching, Melina performs across Canada in a play about Brain Injury, with the hope of bringing awareness to the challenges survivors face.
Jacqueline
Peter
e-roleplay Coach
Jacqueline joined e-roleplay in 2014. Outside of e-roleplay, she is pursuing a career in theatre and teaches piano in her spare time.
Mark
Prince
e-roleplay Coach
As a graduate of the BFA Theatre Program, University of Windsor, and the Adult Learning Teaching and Training Program, George Brown College, Mark combines his love of acting and experiential learning in his work at e-roleplay. He is also a member of Ruckus Ensemble.
Stephen
Sparks
e-roleplay Coach
Stephen started working as a coach at e-roleplay in 2001. He has learned much from helping others learn. He is a much in demand actor, working on stages and sets across Canada.
Vincent de
Tourdonnet
e-roleplay Coach
Musical theatre writer and director Vincent de Tourdonnet’s historical musicals have been produced across Canada, including Pélagie at CanStage/NAC. Having worked with e-roleplay since 2008, Vincent also facilitates across Canada with Plays That Work in both French and English.
Jeff
White
e-roleplay Coach
Jeff wanted to be Elvis when he grew up. That didn't work out. So he focused his energy on acting. A classically trained actor, Jeff is a graduate of the prestigious Birminham Conservatory with the Stratford Festival. When not in front of the camera, he is part of e-roleplay's corporate coaching team.
Michael
Whitehead
e-roleplay Coach
Michael has been a bilingual roleplayer at e-roleplay since 2002. Michael really enjoys helping learners overcome anxiety and find value in deliberate practice. He has worked as a singer and actor for over 25 years. Michael has also taught First Aid and CPR for nearly 30 years.
Contact
To learn more about us and how we can help your employees become more effective communicators through deliberate, experiential practice, please contact us.
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Local 647-258-8610
Toll-Free 1-866-945-0648

550 Queen Street East, Suite 300
Toronto, Ontario, Canada
M5A 1V2