Practice techniques for customer facing professionals and coaches

Service to Sales – Reps become adept with the transitions to an up-sell or cross-selling opportunity while resolving customer problems.

Product Launches/Campaigns – Studies show that the first 5 calls in a campaign are wasted. e-roleplay provides practice in those first 5 calls, and the opportunity to hone skills before talking with the customer.

Lead Generation/Warm Calls – Sales reps sharpen their proficiency at using the skills that break down barriers, build rapport and produce sales.

Relationship Building - Relationship Managers engender trust by honing the skills that broaden and deepen rapport.

Selling Skills – Reps practice and make progress on the selling skills that are relevant to them as individuals.

Coaching to Sales, Coaching to Important Conversations, Performance Coaching, Peer Coaching - Managers sharpen their skills for coaching direct reports, negotiating, and managing challenging staff issues more effectively.